Terms of Service

Last Updated: August 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and DELUX CERAMIC S.R.L ("Company," "we," "our," or "us") regarding your use of our professional services and website.

By engaging our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or access our website.

Our Services

DELUX CERAMIC S.R.L provides professional services in Romania including:

• Business Services: Company formation, business registration, legal compliance, and ongoing business support
• Student Services: University application assistance, visa support, academic guidance, and settlement services
• EU Citizen Services: Residency registration, government procedure assistance, and administrative support
• Consultation Services: Professional advice and guidance on Romanian legal and administrative matters

All services are provided in accordance with Romanian law and regulations. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

Client Responsibilities

Information Accuracy

You agree to:

• Provide accurate, complete, and truthful information
• Promptly notify us of any changes to your information
• Ensure all documents provided are authentic and legally valid
• Comply with all applicable laws and regulations

Cooperation

• Respond promptly to our requests for information or documentation
• Attend required meetings and appointments
• Follow our professional guidance and recommendations
• Maintain confidentiality of sensitive information

Payment Obligations

• Pay all fees and charges as agreed upon
• Make payments according to the specified payment terms
• Cover any third-party costs or government fees as applicable

Service Fees and Payment

Fee Structure

Our fees are determined based on:

• The complexity and scope of services required
• Time and resources needed for completion
• Third-party costs and government fees
• Current market rates for professional services

Payment Terms

• Fees are typically payable in advance or as agreed in the service contract
• Payment methods include bank transfer, cash, or other agreed methods
• Late payment may result in service suspension and additional charges
• Refunds are subject to our refund policy and applicable circumstances

Service Delivery and Timelines

We strive to complete all services within the estimated timeframes. However, completion times may vary due to:

• Government processing delays
• Complexity of individual cases
• Client responsiveness and cooperation
• Changes in laws or regulations
• Third-party dependencies

We will keep you informed of progress and any potential delays. Estimated timelines are not guarantees, and we are not liable for delays beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by Romanian law:

• Our liability is limited to the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee specific outcomes or results
• We are not responsible for decisions made by government authorities
• Our liability does not extend to third-party actions or decisions

This limitation does not affect your statutory rights under Romanian consumer protection laws.

Confidentiality

We maintain strict confidentiality regarding:

• All client information and documents
• Business strategies and plans
• Personal and financial information
• Any sensitive or proprietary information

Information may only be disclosed with your written consent or as required by law. This confidentiality obligation continues after the completion of our services.

Intellectual Property

All materials, documents, and content created by us remain our intellectual property unless specifically transferred to you in writing. This includes:

• Templates and forms
• Methodologies and processes
• Website content and materials
• Proprietary knowledge and expertise

Termination

Termination by Client

You may terminate our services at any time with written notice. In such cases:

• You remain liable for fees for services already provided
• Refunds may be available for unused services at our discretion
• We will transfer completed work and documents to you

Termination by Company

We may terminate services if:

• You breach these Terms or fail to pay fees
• You provide false or misleading information
• Continuing services would violate laws or regulations
• There is a conflict of interest that cannot be resolved

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or changes in law
• Labor strikes or disputes
• Technical failures or cyber attacks
• Pandemic or health emergencies

Dispute Resolution

Any disputes arising from these Terms or our services shall be:

• First addressed through good faith negotiations
• Subject to mediation if direct negotiation fails
• Resolved through Romanian courts if mediation is unsuccessful
• Governed by Romanian law and EU regulations

Website Terms

When using our website, you agree to:

• Use the website for lawful purposes only
• Not interfere with website functionality or security
• Respect intellectual property rights
• Not transmit harmful or malicious content
• Comply with our Privacy Policy

Amendments

We may update these Terms from time to time to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Industry standards and best practices

Updated Terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Contact Information

For questions about these Terms or our services, please contact us: