Privacy Policy

Last Updated: August 2025

Introduction

DELUX CERAMIC S.R.L ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our professional services for investors, students, and EU citizens in Romania.

By using our services or website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services or access our website.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Identification Information: Passport details, national ID numbers, visa information
• Business Information: Company details, business registration information, financial documents
• Academic Information: Educational background, transcripts, certificates
• Professional Information: Employment history, professional qualifications

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system details

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide professional services including business setup, university applications, and residency procedures
• Communication: To respond to inquiries, provide updates, and maintain client relationships
• Legal Compliance: To comply with Romanian and EU legal requirements and regulations
• Document Processing: To prepare and submit required documentation to relevant authorities
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send relevant information about our services (with your consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

Government Authorities

We may share your information with Romanian government agencies, universities, and other official institutions as required for service delivery and legal compliance.

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services, including legal advisors, translators, and document processing services.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and interests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Access controls and employee training
• Regular security assessments and updates
• Encryption of sensitive data
• Secure document handling procedures

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and services

You can control cookie settings through your browser preferences, though this may affect website functionality.

Your Rights

Under Romanian and EU data protection laws, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain client relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by Romanian law

Generally, we retain client information for a period of 7 years after the completion of services, unless longer retention is required by law.

International Data Transfers

As we operate in Romania and serve international clients, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: